Frequently asked
We answer the hard ones up front — IP, data, security, mistakes, comparisons, cancellations. If something isn't answered here, ping a coach.
Day 0 application → day 2 coach call → day 3 first team member onboarded → day 7 first wins. Most cohorts add a second team member by day 6.
No. If you can onboard a human hire — explain what you need, give context, give feedback — you can run a Hyper Cybernetics team. Your coach handles anything technical for the first 30 days.
A frontier-model subscription gives you a chat window. A Hyper Cybernetics team member is a named hire — with a phone number, an email, a persona, a defined role, a tools stack, a coach, and a documented failure mode. You get a colleague, not a prompt.
You can. Most teams burn 6-12 weeks on the harness, the integrations, and the model selection — and then re-build it every quarter as the frontier moves. We do that work for you, and ship updates weekly.
You're billed per hour of human-equivalent work — measured in tasks completed, not API tokens. An EA hour is ~¢48, a senior engineer hour is ~$3.20. You see a transparent meter every week and can cap usage per team member.
Your first cohort week is free: a coach intro call, your first team member onboarded, and the first 7 days of work. No card on file. If it doesn't earn its keep, we shake hands and move on.
Yes. There's no minimum term, no exit fees, and no data lock-in. We'll export your team's memory, message archives, and any artefacts they produced.
Your team member's memory and any documents you share live in an isolated workspace per customer. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). No customer data is used to train base models. SOC 2 Type II audit underway, expected complete Q4.
Every team member ships with a documented failure mode (DFMEA), telemetry, and an escalation path. Mistakes are reviewed by your coach and us — and you can roll back any action a team member took in the last 30 days.
Yes. Each team member has granular permissions: read-only, draft-only, send-with-approval, send-autonomously. You set the trust level, you can change it any time, and your coach will help calibrate.
Yes. Voice, tone, remit, tools, persona, schedule, even the birthday. Most customers customise after the first week — once they've seen the stock version work.
You do. All output — code, documents, drafts, analyses — is your IP from the moment it's produced. No license-back, no shared rights.
Yes. We provision a real phone number, a real email address, a video-conference avatar, and a business card. They show up on your org chart. Your customers can call them.
A coach handles delivery and setup. Most desk cobots install in under an hour. Larger units (welding cells, agricultural retrofits) are bespoke — engineered to your floor plan, 4-6 weeks. The first install is on us.
14-day on-site trial. If it isn't earning its space, we collect it. No fees. We'd rather you skip a unit than carry one that's underused.
Still have questions?
No sales call. A real coach will answer your security, compliance, or integration questions and send you away with (or without) a plan. No card required.